Warranty Rennsteig

Rennsteig Tools, Inc, warrants its products (hand tools) to be free from defects of material and workmanship for a period of three (3) years from date of shipment to the original purchaser. Rennsteig Tools, Inc, will, under warranty obligation, repair or replace defective part/product at their discretion. Repair services include cost of parts and labor.
Products may only be replaced for the same or comparable product(s) and with new products and after evaluation of the defective unit. In the event warranty does not apply, Rennsteig Tools, Inc will supply an estimate of repair cost.

All returns must be factory authorized and Rennsteig Tools, Inc, must issue a Return Material Authorization (RMA), prior to shipping. Returns will be shipped at buyer’s expense.

This warranty does not apply to any product or part that has been subject to misuse, negligence, accident, vandalism, use outside of product design intent, or attempted repair/modification by anyone other than Rennsteig Tools, Inc. Rennsteig Tools, Inc.’s sole liability for defects or breach of warranty shall be replacement of the parts involved, and, in no event, will Rennsteig Tools, Inc. be liable for special or consequential damages or losses including property damage or other loss as related directly or indirectly to the use of Rennsteig Tools, Inc’s products. In no event is Rennsteig Tools, Inc., liable for consequential damages caused by installation or damages caused by acts of nature.

Rennsteig Tools, Inc. claims no liability for the cost of installation or any other cost incurred during the use of products manufactured by Rennsteig Tools, Inc. No warranty is made or implied as to the merchantability of any products or for the suitability or fitness of such products for the Customer’s intended use. No representative is authorized to assume additional liability for Rennsteig Tools, Inc. In no case will Rennsteig Tools, Inc, be liable for any cost incurred in removing or installing the product, even if the product had failed under a covered Warranty.

If damages occur from a Customer coordinated shipment(s), Rennsteig Tools, Inc is not responsible for repair or replacement.
Products that are non-operational out of the box are considered to be DOA and are subject to the following procedure. The DOA period is the first seven days of receipt by customer of the product. DOA products will be replaced but must be accompanied by an RMA number from Rennsteig Tools, Inc. If the product fails after seven days, the Warranty Policy will go into effect.

Damage due to shipping the products to customer is covered under the freight carriers insurance. Rennsteig Tools, Inc carriers have the right to assess damage claims and either accept or deny a claim. Rennsteig Tools, Inc has no control over damage claims and cannot guarantee a claim award or product replacement. If the freight carrier does not accept a damage claim, Rennsteig Tools, Inc reserves the right not to replace the product.

All prices quoted by Seller are subject to adjustment due to Purchaser’s change orders, if any, that are subsequently accepted by Seller.

The list price quoted for a Product excludes the cost of packaging, the cost of special containers, packaging, crating, palletizing, applicable taxes and duties, shipping, insurance or other incidental expenditures of Seller, all of which additional charges the Purchaser shall be responsible for.

Warranties and Claims for electrical, pneumatic and hydraulic driven tools.

All Rennsteig electrical, pneumatic and hydraulic driven tools are covered by the full German statutory product warranty of 24 months or 4 maintenance cycles¹² (whichever occurs first). The warranty period always commences when supplied; in cases of doubt, proof of purchase documentation must be shown.
Within the guarantee period, the product warranty covers the rectification of all damage or faults affecting the tool, where such damage or faults are traceable to material or manufacturing defects.

Rennsteig Tools, Inc, will, under warranty obligation, repair or replace defective part/product at their discretion. Repair services include cost of parts and labor.
Products may only be replaced for the same or comparable product(s) and with new products and after evaluation of the defective unit. In the event warranty does not apply, Rennsteig Tools, Inc will supply an estimate of repair cost.

All returns must be factory authorized and Rennsteig Tools, Inc, must issue a Return Material Authorization (RMA), prior to shipping. Returns will be shipped at buyer’s expense.

This warranty does not apply to any product or part that has been subject to misuse, negligence, accident, vandalism, use outside of product design intent, or attempted repair/modification by anyone other than Rennsteig Tools, Inc. Rennsteig Tools, Inc.’s sole liability for defects or breach of warranty shall be replacement of the parts involved, and, in no event, will Rennsteig Tools, Inc. be liable for special or consequential damages or losses including property damage or other loss as related directly or indirectly to the use of Rennsteig Tools, Inc’s products. In no event is Rennsteig Tools, Inc., liable for consequential damages caused by installation or damages caused by acts of nature.

Rennsteig Tools, Inc. claims no liability for the cost of installation or any other cost incurred during the use of products manufactured by Rennsteig Tools, Inc. No warranty is made or implied as to the merchantability of any products or for the suitability or fitness of such products for the Customer’s intended use. No representative is authorized to assume additional liability for Rennsteig Tools, Inc. In no case will Rennsteig Tools, Inc, be liable for any cost incurred in removing or installing the product, even if the product had failed under a covered Warranty.

If damages occur from a Customer coordinated shipment(s), Rennsteig Tools, Inc is not responsible for repair or replacement.
Products that are non-operational out of the box are considered to be DOA and are subject to the following procedure. The DOA period is the first seven days of receipt by customer of the product. DOA products will be replaced but must be accompanied by an RMA number from Rennsteig Tools, Inc. If the product fails after seven days, the Warranty Policy will go into effect.

Damage due to shipping the products to customer is covered under the freight carriers insurance. Rennsteig Tools, Inc carriers have the right to assess damage claims and either accept or deny a claim. Rennsteig Tools, Inc has no control over damage claims and cannot guarantee a claim award or product replacement. If the freight carrier does not accept a damage claim, Rennsteig Tools, Inc reserves the right not to replace the product.

All prices quoted by Seller are subject to adjustment due to Purchaser’s change orders, if any, that are subsequently accepted by Seller.

The list price quoted for a Product excludes the cost of packaging, the cost of special containers, packaging, crating, palletizing, applicable taxes and duties, shipping, insurance or other incidental expenditures of Seller, all of which additional charges the Purchaser shall be responsible for.

¹ Only applicable for eForce™ crimp tool and HC20

² The tools are out of warranty if you are 25% over the standard maintenance cycles of 25000 crimps.

 

https://www.rennsteig.us/general-terms-warranty/1407-warranty